Atypikoo, le réseau social pour atypiques
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Updated: 24 June 2026

Preamble

This Moderation Charter formalises the commitments of ATYPIKOO SAS regarding moderation of its Platform towards all its Members and in compliance with the applicable legal framework, in particular Regulation (EU) 2022/2065 of 19 October 2022 on a Single Market for Digital Services (the “DSA”), Regulation (EU) 2016/679 (the “GDPR”) and Article L.111-7 of the French Consumer Code (online platform fairness obligation).

It forms an integral part of the General Terms of Use within the meaning of Articles 1119 and 1171 of the French Civil Code and Article 14 of the DSA. It is binding on every Member once the General Terms of Use have been accepted and in accordance with the amendment procedures set out in Article 10.

It applies to all areas of the Platform: profiles, forums, Events, private messaging and comments. It supplements the General Terms of Use, the Forum Charter, the Events Charter and the Trust Charter. In the event of any discrepancy, the General Terms of Use prevail.

This Charter is drafted and applied in accordance with Article 14 of the DSA: clearly, intelligibly and unambiguously, and in a diligent, objective and proportionate manner, with due regard for the rights and legitimate interests of all parties involved, including their right to freedom of expression and information.

1. Purpose and principles

1.1 Purpose

This Charter defines how Atypikoo moderates its Platform, the situations in which it may intervene, the procedures it follows and the remedies available to the persons concerned.

1.2 Objectives

Moderation pursues three objectives:

  • protecting Members from abusive conduct, harassment and personal attacks;
  • preventing sectarian and pseudo-therapeutic abuses, as well as attempts to exert undue influence over the community;
  • maintaining a discussion environment consistent with Atypikoo’s mission as a community designed for atypical people.

1.3 Guiding principles

Moderation is carried out according to the following principles:

  • Legality and predictability: adverse interventions are based on the General Terms of Use, this Charter, the other applicable charters, the law, or on conduct that is manifestly contrary to the purpose of the Platform, the safety of Members or the integrity of the service.
  • Proportionality: the measure taken is proportionate to the seriousness, repeated nature and context of the facts.
  • Collection of observations: where it considers this useful, Atypikoo may seek the views of the parties concerned (the reporting person, the reported Member and any witnesses). This option does not constitute an obligation prior to taking a measure.
  • Human decision-making: no significant restrictive measure—suspension, restriction, ban or content removal—is imposed exclusively through automated processing. Automated tools may help to detect, prioritise or analyse a situation, but the final decision is made by a human member of the team. The Member may express their point of view and request a review under the conditions set out in Article 8.
  • Statement of reasons: every adverse decision is reasoned in writing and notified to the person concerned (Article 17 of the DSA; see Article 7).
  • Transparency: this Charter is public, dated and revised in accordance with Article 10.

2. Approach based on diversity of functioning

Atypikoo takes account of the diversity of expression, attention and communication styles present in its community. Moderation aims to distinguish differences in interpersonal style from conduct that harms other Members or the proper operation of the service.

A direct, concise or intense way of communicating does not, in itself, constitute grounds for a sanction. Moderation intervenes when words or conduct harm other Members or the operation of the service.

Moderation decisions are based on observed conduct and applicable rules, never on a clinical or psychological interpretation of the person. This internal policy does not restrict Members’ freedom to discuss their own experiences.

A Member’s atypicality, whether claimed or presumed, is neither grounds for an adverse intervention nor a reason for exemption. Conduct is assessed according to its concrete effects on others and on the service.

Reasoned criticism of Atypikoo, its operation or its editorial, technical or commercial choices does not, in itself, constitute grounds for a sanction. It may nevertheless give rise to intervention when accompanied by personal attacks, harassment, defamation, disclosure of private data, manifestly harmful disinformation or repeated misuse of community spaces.

3. Organisation of moderation

3.1 Team

Moderation is carried out by an internal team dedicated to Atypikoo. Response times depend on the volume of reports received and their seriousness; urgent reports are prioritised.

3.2 Proportionate moderation, reports and limits on monitoring

Atypikoo provides moderation proportionate to the size of its team, the resources reasonably available and the seriousness of the situations brought to its attention. Moderation is based on a combination of human checks, technical tools, targeted analyses and reports submitted by Members.

In accordance with Article 8 of Regulation (EU) 2022/2065 (DSA), Atypikoo does not conduct general, permanent and exhaustive monitoring of all content, profiles, private messages, Events or interactions between Members. Members are therefore invited to use reporting or blocking tools when content, conduct or an interaction appears contrary to the General Terms of Use, the charters or the law.

Decisions are based on sufficiently precise and contextualised facts. Atypikoo does not intervene in mere disagreements or interpersonal tensions where no rule has been breached.

Private messages are not systematically read by Atypikoo personnel. They may be examined when reported by a Member, when Atypikoo is informed of a serious risk, or in the cases provided for by law and the General Terms of Use. Technical tools may also assist in detecting or prioritising certain risks under the conditions described in the Privacy Policy.

3.3 Profile verification

Newly created profiles may be checked before approval. Verification is based on objective factors and may not be motivated by a personal characteristic or discriminatory criterion.

Approval of a profile means only that none of the information examined justified its refusal or restriction. It does not guarantee either the Member’s complete identity or their intentions.

3.4 Review of publications

Proposed forum topics and Events may be examined before or after publication according to the same principles: factual indicators, not an examination of opinions. Such examination is optional and does not guarantee systematic review.

3.5 Reports

Members have access to built-in reporting tools (profile, message, forum, Event and comment):

  • reports are examined in a manner appropriate to their content, level of detail, apparent seriousness and the available evidence;
  • reports are processed as quickly as possible, depending on the volume received and the seriousness of the situations reported;
  • on forums, a message receiving a significant number of reports may be temporarily hidden pending human review. When such a measure is taken, the author is informed as soon as reasonably possible (except in the event of technical difficulties or periods of high activity), with the reasons and an indication of the possibility of challenging it (see Article 8);
  • misuse of the reporting system (reports manifestly diverted from their purpose) may result, after written and reasoned notification to the Member concerned, in their future reports no longer being taken into account. This decision may itself be appealed.

3.6 Qualified reporting sources

Atypikoo may take account of the quality and reliability of the source of a report, particularly when it comes from an authority, a specialised association or a recognised actor in the protection of the groups concerned.

3.7 Moderation support tools (AI)

  • certain operations (classification of reports, identification of content potentially contrary to the rules and compliance analysis of new topics) may rely on automated analysis tools, including AI solutions. These tools assist moderation: restrictive measures remain decided by a team Member (Article 22 of the GDPR);
  • this processing is based on Atypikoo’s legitimate interests (Article 6(1)(f) of the GDPR). Precise details and the associated rights are described in the Privacy Policy.

3.8 Experimental support mechanism in cases of psychological distress

Atypikoo may use an automated mechanism to identify certain content referring to distress and send its author support resources (including 3114). This mechanism is experimental and non-exhaustive and is not a substitute for medical or psychological care. It is confidential and does not result in any sanction. The arrangements (legal basis, retention period and rights) are described in the Privacy Policy.

In an emergency, the Member is invited to contact the emergency services immediately (15, 18 or 112) or 3114 (France’s national suicide prevention helpline).

3.9 Traceability

Reports and moderation decisions are stored securely and for a limited period (see the Privacy Policy and Article 12.3.5 of the General Terms of Use). This traceability supports consistent decisions, responses to appeals and possible cooperation with the competent authorities under the conditions set out in Article 11.

3.10 Transparency report

As long as Atypikoo falls within the category of micro or small enterprises under European law, it is not subject to the annual transparency reporting obligation provided for in Article 15 of the DSA (Article 19 of the DSA). Atypikoo may nevertheless voluntarily publish information on its moderation.

4. Conduct that may give rise to intervention

The conduct listed below constitutes the main categories that may provide grounds for an adverse intervention. The examples cited within each category are illustrative and non-exhaustive. Atypikoo may also intervene in the event of conduct manifestly contrary to the purpose of the Platform, the safety of Members or the law, even if it does not fall exactly within one of the examples listed.

4.1 Harm to persons

  • insults, personal attacks and public humiliation;
  • repeated attacks, persecution or coordinated conduct that has the effect of degrading a Member’s conditions of use;
  • racist, sexist, anti-LGBTQ+, ableist, antisemitic, Islamophobic or, more generally, hateful statements based on a criterion protected by law (Article 225-1 of the French Criminal Code);
  • threats, incitement to violence and defamatory statements;
  • mockery targeting neurodivergence, mental health, gender identity, orientation, appearance or any other characteristic of a Member;
  • collective disparagement of Members because of their diagnostic journey, therapeutic approach or identification with a neurodivergence (health status being a discriminatory criterion protected by Article 225-1 of the French Criminal Code).

4.2 Harm to the safety and integrity of the community

  • fake profiles, identity theft and clearly deceptive conduct;
  • clear circumvention of a block or sanction (creation of multiple accounts after suspension or banning);
  • attempts to isolate a Member, disguised recruitment, or strategies aimed at separating them from those around them or recruiting them into a group, movement or organisation;
  • unauthorised financial, emotional or commercial solicitations, particularly in private messages.

4.3 Advertising, solicitation and proselytising

  • commercial advertising or promotion of products, services, training courses or external groups, except with Atypikoo’s prior written agreement;
  • affiliate links, referral codes or any link that generates remuneration for the Member;
  • religious, spiritual or partisan political proselytising, characterised by factual elements: repeated distribution of links to an organisation, direct solicitation through private messaging, invitations to partisan events, systematic use of a movement’s colours in a signature, or a direct call to vote, campaign or join. The expression of an opinion, even a strongly held or minority one (political, philosophical or spiritual), does not in itself fall within this prohibition (see Article 2).

4.4 Sectarian and pseudo-therapeutic abuses

Given the composition of its community, Atypikoo exercises particular vigilance regarding these risks. In particular, Atypikoo takes into account the indicators of sectarian abuse published by MIVILUDES, such as disproportionate financial demands, attempts at isolation, promises of healing or undue influence exerted over a person.

A specific reporting function allows Members to alert the team to any suspicious conduct; these reports are treated as a priority. Where appropriate, Atypikoo may forward information to MIVILUDES or the competent authorities under the conditions set out in Article 11.

4.5 Manifestly dangerous disinformation

Atypikoo does not sanction errors, minority opinions or controversial topics. Only repeated publication of manifestly false information presenting an immediate risk to the health or safety of Members is sanctioned. For other forms of disinformation, the team favours counter-speech and contextualisation over removal.

4.6 Content glorifying suicide, self-harm or eating disorders

Atypikoo welcomes with care Members who are going through a difficult period: expressing suffering, distress or suicidal thoughts is never grounds for a sanction. These situations fall within the support mechanism described in Article 3.8.

Content that encourages, glorifies or trivialises suicide, self-harm or eating disorders may, however, give rise to intervention, including:

  • presenting such conduct as an objective, lifestyle or source of pride (content known as “pro-ana”, “pro-mia” or “thinspiration”);
  • sharing methods, techniques or “challenges” that encourage self-harm;
  • encouraging another person to act, including in the form of a pact or challenge.

Depending on the situation, Atypikoo may hide or remove the content, direct its author to support resources and—in the event of incitement targeting a person—apply the measures set out in Article 6.

4.7 Infringements of privacy

  • publishing another Member’s or a third party’s personal contact details without their consent;
  • publishing private material obtained elsewhere (private messages shared without consent, screenshots from closed spaces, etc.);
  • publishing, distributing or editing images or videos of a Member without their consent, including those created or modified using artificial intelligence tools (“deepfakes”).

4.8 Interference with the operation of the service

  • use of bots, scraping or unauthorised automation;
  • deliberate flooding of a space;
  • exploitation of technical vulnerabilities or repeated circumvention of moderation measures;
  • creation or use of multiple accounts intended to circumvent a sanction, manipulate votes or reports, or impersonate someone.

4.9 Illegal content

Any content that is illegal under French or European law (including child sexual abuse material, glorification of terrorism and incitement to hatred) is removed immediately and, where appropriate, reported to the competent authorities (including the PHAROS platform), in accordance with Atypikoo’s legal obligations (Article 6-I-7 of the LCEN and Article 18 of the DSA).

5. Occasional identity verification

Where there are factual and documented indicators (a substantiated report of identity theft, manifest inconsistencies in declarations, substantiated suspicion of payment fraud or clear circumvention of a sanction), Atypikoo may request, by secure email to help02@atypikoo.com, that a valid official identity document be sent within a reasonable period. This period may be shortened (for example, to 24 hours) in an emergency.

This request is based on objective factors and may not be motivated by a personal characteristic or discriminatory criterion. Each request is recorded together with its factual grounds so that it can be reviewed if challenged.

The document sent is used solely to verify the Member’s identity and is not retained beyond the period strictly necessary for this check (see the Privacy Policy for the specified periods).

If no response is received within the stated period, or in the event of inconsistent or fraudulent information, Atypikoo may temporarily deactivate the account or impose a ban under the conditions set out in Article 6.

6. Measures and sanctions

6.1 Graduated and proportionate measures

In the event of a breach of the charters or the General Terms of Use, Atypikoo may, depending on the seriousness and recurrence of the facts:

  • contextualise or supplement content (note or link to a reliable source);
  • edit or remove content;
  • lock, move or remove a topic or Event;
  • send the Member a written warning;
  • temporarily restrict certain features (forums, messaging or Events) for a fixed period proportionate to the facts found;
  • suspend the account for a fixed period proportionate to the facts found;
  • ban the account, temporarily or permanently, under the conditions set out in Article 12.3 of the General Terms of Use.

6.2 Repeated offences and escalation

The approach is in principle graduated (warning, then suspension, then banning in the event of a clearly repeated offence). Repeated conduct contrary to the General Terms of Use or the charters, even when it falls within different categories, may justify a firmer measure where the conduct as a whole reveals a persistent difficulty in complying with the Platform’s framework.

6.3 Immediate banning—serious cases

Serious threats, hateful or illegal content, identity theft, circumvention of a sanction, non-consensual distribution of private data or intimate images, and conduct presenting a serious danger to Members may, in particular, result in immediate banning.

6.4 Consequences of banning

The consequences of a ban for the account and personal data are specified in the General Terms of Use and the Privacy Policy.

7. Reasoned notification of decisions

In accordance with Article 17 of the DSA, every adverse decision (restriction of content, restriction of access to a feature, suspension or banning of an account) is the subject of a reasoned notification sent to the Member concerned, specifying:

  • the type of decision and its geographical and temporal scope;
  • the facts and circumstances that led to the decision, including relevant content excerpts where available and, where applicable, a reference to reports received;
  • the rules relied upon (this Charter, the General Terms of Use or legal provisions);
  • any use of automated means in preparing the decision (it being recalled that no sanction is exclusively automated—see Sections 1.3 and 3.7);
  • the remedies listed in Article 8.

The reasons are based on factual conduct and the rules relied upon. They do not use a clinical or psychologising characterisation of the person (see Article 2).

8. Request for review and external remedies

The sanctioned person has the following remedies:

  • Request for review by Atypikoo: the sanctioned person may write to help02@atypikoo.com, enclosing any information they consider useful. Atypikoo examines the request in the light of the information provided, without committing to a time limit, and may uphold, amend or cancel the decision;
  • Consumer mediation for disputes concerning paid offers (Premium), in accordance with Article L.612-1 of the French Consumer Code. The competent mediator is CM2C, 49 rue de Ponthieu, 75008 Paris (applications via www.cm2c.net, tel. +33 (0)1 89 47 00 14).
  • Legal proceedings before the competent courts.

If a moderation decision is revised, Atypikoo restores the account concerned in accordance with the procedures specified in Article 12.3 of the General Terms of Use, insofar as technically possible.

9. Members’ responsibilities

Each Member undertakes to:

  • comply with the rules set out in the General Terms of Use, the Forum Charter, the Events Charter and the Trust Charter;
  • use reporting or blocking tools in the event of discomfort, doubt or a feeling of insecurity;
  • refrain from any attempt to circumvent the rules, particularly by creating new accounts in the event of suspension or banning.

10. Transparency and amendments

  • This Charter is publicly available and dated.
  • It may be updated to take account of changes in usage, the legal framework and community feedback.
  • The procedures for informing Members and for the entry into force of amendments to this Charter are governed by Article 14 of the General Terms of Use.
  • Non-retroactivity. Conduct is assessed under the Charter in force on the date of the facts. Procedural safeguards (appeal procedures, statements of reasons and complaint mechanisms), however, apply according to the Charter in force on the date the appeal is initiated, unless another provision is more favourable to the Member.

11. Cooperation with the authorities

Atypikoo may retain and transmit the necessary information to the competent authorities under the conditions provided for by law. The Member concerned is informed where possible, unless prohibited by law.